Historical Timeline

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  • BronxWorks opens its first office in Community District 5 under the name Citizens Advice Bureau (CAB).


  • The Community Council of Greater New York assumes CAB sponsorship. This helps CAB to secure a contract with the city to provide information & referral services.
  • CAB establishes the Minor Repair Program for seniors.


  • Carolyn McLaughlin joins CAB as executive director.


  • CAB incorporates and receives tax-exempt status.
  • CAB’s services are expanded to cover Bedford Park, which experienced an influx of low-income residents and immigrants during the early 1980s.


  • CAB is spun off from the Community Council of Greater New York.


  • CAB establishes one of the city’s first AIDS education and prevention outreach programs.
  • Programs for domestic violence victims, homeless assistance, and immigration services are created.


  • CAB opens the Avenue St. John office in CD 2 to provide services to previously homeless families relocated to permanent housing.


  • CAB establishes a Service for Seniors office to provide minor repair, information and referral, and crime prevention services to Bronx seniors.
  • The Townsend Avenue office opens in CD 4 to serve families in the New Settlement Apartments complex.
  • CAB opens its first after-school program at the Avenue St. John office.


  • CAB establishes two United Way supported dropout prevention programs at Taft High School.
  • We assume sponsorship of the Morris Senior Center in Morris Heights.


  • CAB joins United Neighborhood Houses (UNH), the umbrella organization for the city’s settlement house system.
  • We begin operations of the Homelessness Prevention Program (HPP), the Home Instruction for Parents of Preschool Youngsters (HIPPY) program, the Nelson Avenue Family Residence, and sponsorship of the E. Roberts Moore Senior Center.


  • Discussions for a merger between CAB and the Girls Club of New York begin. CAB assumes responsibility of Girls Club programs for young people and the Girls Club building at 1130 Grand Concourse, which becomes the CAB Community Center. Board members from both organizations agree to form one board in 1994. The merger is finalized in 1995.


  • CAB assumes sponsorship of the Heights Senior Center in University Heights.


  • CAB assumes sponsorship of the Jackson Avenue Family Residence in Mott Haven.
  • We begin operating the Homeless Outreach Team, which works with homeless adults on Bronx streets.
  • The Family Childcare Provider Training Program is established.


  • CAB assumes responsibility for the management of the United Way of New York’s hotline service. It receives thousands of calls until the service ends in June 2000.


  • CAB launches two major programs, the Living Room drop-in center for homeless adults and the Higher Visions youth development program, which uses a model developed by Dr. Michael Carrera of the Children’s Aid Society.


  • In collaboration with Seedco/NPAC, CAB launches workforce development initiatives at the Bronx Works job center on the 149th Street Hub.


  • CAB launches two new initiatives, the Family Enrichment preventive services program and The After-School Corporation (TASC) funded Express to Success after-school program at PS 130.


  • CAB begins outreach campaigns to help individuals with questions regarding managed health care services, including Child Health Plus.


  • The Higher Visions youth development program completes its first five-year cycle, with 82 percent of its graduating seniors accepted into college.


  • CAB partners with New Visions for Public Schools and the New York City Board of Education to create the Community School for Social Justice.
  • The TASC-funded Star Reach after-school program is started at PS 90.


  • With the United Way of New York City, CAB begins the Food Card Access Project.
  • The Single Stop program begins at the CAB Community Center.
  • The HIV Prevention Program for teens is started.
  • A Section 8 Eviction Prevention Program is created.


  • CAB opens the Early Childhood Learning Center on the first floor of the Community Center.
  • HomeBase, major homelessness prevention program targeting Bronx Community Board 1, is launched.
  • Bronx Works is selected by Public/Private Ventures to participate in its Workforce Leaders Academy.
  • CAB is awarded the contract to operate the East Concourse Senior Center.


  • CAB opens the Willow Avenue Family Residence in the Port Morris section of the Bronx.
  • A second Single Stop site is established at the Burnside walk-in office.
  • The Even Start family literacy program begins operations at the Community Center.
  • CAB partners with the Food Bank for New York City to establish the Kids Café nutrition education program at the Community Center.


  • The Community School for Social Justice graduates its first senior class.
  • The Even Start Family literacy program is selected by the Annie E. Casey Foundation and United Neighborhood Centers of America for the Family Strengthening Award.
  • The Karen Hagerty Memorial Playground is opened at the Jackson Avenue Family Residence.
  • An after-school teen program is established at MS 22.
  • Programs for out-of-school youth begin at the CAB Community Center.


  • The New York City Department of Education awards CAB a contract to establish the Jill Chaifetz Transfer School in September.
  • With the support of the New York State Music Fund, CAB begins a musician residence program at three elementary schools in collaboration with the Caribbean Cultural Center.
  • A Young Adult Internship Program is established at the Bronx Works office.
  • English to Speakers of Other Languages (ESOL) services are expanded to include classes at the CAB Community Center and Davidson Community Center.
  • A Service Learning school-to-work transition program is established at the Community School for Social Justice.
  • IBM donations upgrade the Community Center computer lab.


  • CAB partners with Fordham University and the New York City Department of Homeless Services (DHS) to help oversee the Homeless Outreach Population Estimate (HOPE) count in the Bronx.
  • As a result of the work of CAB’s Living Room drop-in center and Homeless Outreach Team, the count documents a 52 percent reduction in the borough’s street homeless population since 2005. DHS Commissioner Robert V. Hess cites CAB’s work with the street homeless as “the best in the country” at CAB’s March board meeting.
  • The Food Bank for New York City approves the establishment of a second Kids’ Café location at CAB’s Willow Avenue Family Residence.


  • CAB is named a finalist in the New York Times Company Nonprofit Excellence Awards.
  • Citizens Advice Bureau changes its name to BronxWorks.
  • BronxWorks moves all of its administrative operations into a new three-story building on East Tremont Avenue.
  • The HOPE Count documents a 72 percent reduction in street homelessness in the Bronx between 2005 and 2009 – the greatest decrease of all five boroughs.  DHS Commissioner Hess credits BronxWorks with the success.


  • BronxWorks assumes responsibility for programming at the Betances Community Center in the Mott Haven neighborhood.
  • BronxWorks begins providing supportive social services at The Brook, a six-story residence developed by Common Ground.
  • The Living Room homeless drop-in center expands and adds a new Safe Haven temporary shelter with 50 beds for homeless adults.


  • BronxWorks receives a Social Innovation Fund grant and is selected as a Jobs-Plus site by the Mayor’s Fund to Advance New York City, the NYC Center for Economic Opportunity, and Morgan Stanley.
  • The annual HOPE Count finds that street homelessness in the Bronx has fallen by 80% since 2005.
  • BronxWorks is honored by the Food Bank For New York City at their Can-Do Awards Dinner “for their commitment to help end hunger in New York City.”
  • Morris Senior Center is chosen to be one of the city's eight new Innovative Senior Centers, and is the only one in the Bronx.


  • The Heights Community Farmers Market opens, making fresh produce available in the Morris Heights neighborhood.
  • The NYC Human Resources Administration (HRA) and Federal Emergency Management Agency (FEMA) select BronxWorks to run the Hurricane Sandy Restoration Center in the Throgs Neck section of the Bronx.
  • BronxWorks hires a medical director and expands its medical services, particularly for street homeless individuals.
  • The Positive Living department expands its services beyond HIV/AIDS to other chronic illnesses.
  • In accordance with new immigration policies, BronxWorks begins providing assistance with processing Deferred Action for Childhood Arrivals (DACA) applications.
  • A new program called Arches helps young adults on probation stay out of the criminal justice system.


  • Executive Director Carolyn McLaughlin retires after 34 years at BronxWorks.  In her honor, our main community center is renamed the Carolyn McLaughlin Community Center.
  • BronxWorks is the Bronze Prize Winner in the New York Nonprofit Excellence Awards competition.
  • Our Street to Home program is selected as a merit finalist in the Mutual of America’s Community Partnership Award program.
  • BronxWorks is contracted to provide Navigator services to help people access health insurance through the Affordable Care Act (commonly known as Obamacare).


  • Eileen Torres is appointed as the new executive director of BronxWorks.
  • The HomeBase eviction prevention program expands to cover Bronx Community Districts 1 and 4.
  • BronxWorks partners with Bank Street College to offer graduate degrees in early learning.
  • New attendance improvement & dropout prevention programs start at PS 42 and South Bronx Preparatory.


  • BronxWorks opens the Pyramid Safe Haven, our second temporary shelter for homeless adults.
  • BronxWorks opens offices in the Bronxchester Houses, providing workforce development services, benefits assistance, and after-school programming.
  • BronxWorks holds its first #GivingTuesday event and 5K Run/Walk
  • The annual HOPE Count finds that street homelessness in the Bronx has fallen by 88% since 2005.
  • BronxWorks implements a project to improve health conditions in the Mott Haven neighborhood.
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